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Full Day Sessions
Speeches and Presentations |
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39 Ways to Keep 'Em Happy, Keep 'Em Loyal & Keep 'Em Coming Back |
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JoAnna's most popular presentation! Get your pad and pencil ready for a workout, in this lively and energetic session JoAnna will present dozens of rapid fire, practical and easy ideas for setting your company ablaze with customer consciousness! Learn how to become a "Customer-caring" company; about the "Relationship Tripod" and the "Appreciating Cycle". Understand how to saturate the company with the voice of the customer, how to turn Moments of Truth into Moments of Magic. There is a "Ways to Keep 'em Happy" Technology and Retail version available too!
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Creating and Adding Value to the Customer Experience |
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The Rx for enhancing your customer's experience with your company A real back-to-basics strategy for delighting customers at all seven levels in the hierarchy of need.
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Romancing the Customer |
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Relationship management is a process. Learn how you can use it to build, maintain and sustain long-term relationships with your prospects and customers.
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Take Care! |
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Building better customer relationships (inside and outside the company) is everybody's business. This half-day program stresses the importance of each person in the "value chain" of service delivery. Not just for front-line people, this upbeat session is informational and inspirational for everyone in your organization. Learn how a positive can-do workforce can turbo-charge your customer relations.
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Keynotes |
Speeches and Presentations |
Full Day Sessions
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