Keynotes |
 |
|
| |
When Happiness Comes First |
| |
Is there a link between Employee Happiness and Customer Happiness? Absolutely! Happy people are more productive, more engaged, and more satisfied with their jobs. Studies show that they select higher goals, perform better and persist longer on problem solving tasks. If you are looking to create consistently positive experiences for your customers look to your people first. Happy, engaged employees have a much better chance of creating happy, engaged customers.
More...
|
| |
| |
Building Customer Loyalty: 21 Essential Elements |
| |
Customer loyalty is tougher than ever to earn - and you'd better figure how to earn it before your competitor does. Building loyalty requires that you understand where loyalty comes from, and then figure out how and where you can build more of it. That's hard because so much of customer loyalty is emotionally based. This session, based on JoAnna's new book, "Building Customer Loyalty- 21 Essential Elements in Action" will help to de-mystify 21 of those essential emotional elements of building loyalty. This workshop marries theory and practice and gives you easy, inexpensive ways to focus your whole team on building customer loyalty in your organization.
|
| |
| |
What's Love Got To Do With It? |
| |
Keeping your customers and keeping them happy is essential to sustaining a healthy business. But building customer loyalty is tougher than ever. How do we create the kinds of relationships that last for a lifetime, that pay us back with feedback, positive word of mouth, referrals and more business? Customers have two sets of needs: business needs and emotional needs. Studies show that loyalty is inextricably connected to how well we serve those emotional needs. Learn some of the key questions you can ask yourself to create the kind of emotional attachment that will keep your customers bonded to your company for a lifetime.
|
| |
| |
21 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back! |
| |
JoAnna's most popular presentation! Get your pad and pencil ready for a workout, in this lively and energetic session where JoAnna presents dozens of rapid fire, practical and easy ideas for setting your company ablaze with customer consciousness! Become a "Customer-caring" company as you learn about the "Relationship Tripod" and the "Appreciating Cycle". Understand how to saturate the company with the voice of the customer, how to turn Moments of Truth into Moments of Magic.
|
| |
| |
Leadership for a New Century |
| |
Do customer-focused companies manage differently? You bet they do! They see and encourage leadership qualities in people at all levels of the organization. In this inspirational speech learn the seven secrets of successful leaders in the next century.
|
| |
| |
Customer Caring in the Age of Technology |
| |
Is your technology building bridges with your customers or walls? Layering technology on a less then customer-focused company can alienate instead of facilitate. Find out how you use technology to increase your customer loyalty.
|
| |
| |
Winning Customer Loyalty in the Internet Age |
| |
Are the laws of loyalty changing now that the customer is in control? Getting new customers in the Internet space is more expensive than in the bricks and mortar world so keeping them is more critical than ever. Discover the simple keys for building and sustaining customer loyalty in an online environment.
|
| |
| |
Dare to CARE SM |
| |
Turn Moments of Truth into Moments of Magic when you unleash the power of CARING in your organization!
|
| |
